Cancellation and Refund Policy

7-day refund, no questions asked

If you are not happy with a payment, ask for a refund within 7 days of it and we refund the full amount. You don't need to give a reason. This applies to every subscription payment, including renewals.

A refund also cancels the subscription it paid for. Paid access ends when the refund is issued, and your organization moves to the free plan. Your account, apps and settings stay, so you can pick a paid plan again later.

How to ask for a refund

Email [email protected] from an admin of your organization, with the organization's name. The refund goes back to the card or account you paid with. It usually shows up within 5 to 10 business days, depending on your bank.

Cancelling without a refund

You can cancel at any time in the dashboard, under Admin, then Billing. After you cancel, we don't charge you again. Your plan stays active until the end of the period you already paid for, then your organization moves to the free plan. After the 7 days, the current period is not refunded.

Free trial

The 14-day Starter trial needs no card, so there is nothing to cancel or refund. If you don't choose a paid plan, the trial ends and nothing is charged.

Agreements

If your organization has a signed order form or enterprise agreement with us, its cancellation and refund terms apply where they differ from this page.